Hourly Assistance

Hourly Assistance
QUESTIONS ABOUT THE PRODUCT

 

Hourly Assistance Service. This service will allow our technicians to remotely connect to your system (alarm, access control, video surveillance etc ...), to solve the problems you encountered. Hourly rate 50 € / Hour. The quantity purchased equals the hours of assistance available to you. We recommend that you contact support first (with all references) to find out the number of hours required for the activity



Reference: SRV-SUPPORT

Brand: Setik

EAN:

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€50.00

taxes included
Tax included
 Available in 5 days

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HOURS ASSISTANCE SERVICE - REMOTE CONNECTION - SETIK

Made by Setik Hourly Assistance Service - Setik
Hourly rate: 50 € / Hour - Each purchase entitles you to 1 hour of assistance with remote connection
Remote connection to your alarm system, access control, video surveillance etc ...
We recommend that you contact our assistance (with all references) to find out the number of hours required for the activity

Product details

Are you experiencing product problems and don't know how to fix them?
Setik finally offers very advantageous service packages including remote assistance .
We will be able to connect to your alarm system, access control, burglar alarm and help you in solving problems.

 We recommend that you contact support BEFORE purchasing the packages now, to understand with them the number of hours required to carry out the planned activity.


INTERVENTION PACKAGE


How does it work?

The service offered in this package can be defined as a real dedicated after-sales assistance.
If after purchasing one of our products you encounter problems in terms of configuration or other, with this service our technicians will be at your complete disposal to seek a correct resolution of the case. The assistance will be carried out only remotely.


Stages of the Service:

  • Contact support to find out the number of hours required for the activity and subsequent purchase of the package
  • Sending the purchase receipt with a description of the problem encountered / intervention to be carried out to assistenza@setik.biz. Also indicate your preference day / time of the appointment.
  • Contact from our technical team to confirm the day of the appointment

Terms of Use


CONDITIONS OF USE


Read carefully before purchasing

As indicated on the intervention form, below are all the conditions relating to the use of the package:

  1. The intervention will be carried out solely for the resolution of problems inherent to the equipment supplied by us.
  2. The intervention is inherent only to the activity envisaged in the "Request description".
  3. The intervention will be done only remotely according to the means available by the Assistance and the Customer. Where it will not be possible to remotely reach the device, the intervention will in any case be considered concluded.
  4. The intervention will be considered concluded at the unquestionable judgment of the Setik Assistance, however it will be our care to bring everything to the resolution of what is requested by the customer.
  5. The intervention will be carried out only during the office hours indicated on the form, according to an appointment that will be fixed by mail or by telephone.
  6. On the third unsuccessful attempt at an appointment, the intervention will in any case be considered concluded.
  7. After 3 days from the sending of the communication closure of the intervention, the same will be considered concluded
All our products are in conformity with the in force CE normative (read here). To ask for a copy of the certification fill out this form

Questions (1)

From FILIPPO BAMBINO | 2016-11-03 08:27:16

buongiorno io ho un dvr dahua HDCVR 5161. desideravo sapere se la telecamera (SETIK)bullet ip starlinght 2MPX 2.8-12mm SERIE LITE - BLIP20-2812STAR .se è HDCVI ,ed è compatibile con il mio dvr.GRAZIE

administrator

Buongiorno,



come già indicato da lei la TLC BLIP20-2812STAR è un modello bullet IP di conseguenza non HDCVI.



Restiamo a disposizione.

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